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Customer Support
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Unparalleled Customer Support
We believe in providing the highest level of customer service and support to our clients. From the moment you join our community, a Customer Success Manager will serve as your partner through the entire setup process—ensuring success with your campaigns. We guide you through the campaign process so you can concentrate on creating more revenue, not managing our technology.
Can you describe your support plan?
Our support is the finest in the industry and it’s what will make you a raving fan. Access to our marketing experts can be via email or phone and is available when and where you need it. And unlike our competitors we don’t nickel and dime you for services. Support comes with your software subscription fees.
Support includes:
Can you describe your support plan?
Our support is the finest in the industry and it’s what will make you a raving fan. Access to our marketing experts can be via email or phone and is available when and where you need it. And unlike our competitors we don’t nickel and dime you for services. Support comes with your software subscription fees.
Support includes:
| True Influence | Other Marketing Software |
|
|---|---|---|
| Application Monitoring | included | included |
| Severity Response | included | included |
| Case Limit | Unlimited | Unlimited |
| Email Support | Unlimited | Unlimited |
| Self Service | included | included |
| Live Phone Support | included | included |
| Priority Phone Access | included | additional fees* |
| Annual Health Check | included | additional fees* |
| Administrative Services | included | additional fees* |
| *18-25% of subscription fees per year |
